Recent Posts

What is IICRC? What does that mean for me?

1/19/2018 (Permalink)

Who should you call after you suffer a water damage? Do you go with who your insurance company recommends? How about your neighbor? 

SERVPRO of Altamonte Springs/Longwood is proudly an IICRC accredited firm.   

IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise.

All IICRC Certified Firms must:  

  •  Present accurate information to consumers and conduct business with honesty and integrity.
  •  Require a technician on all jobs who has been formally trained and passed all required tests.  
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry. 
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.  

The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC service professionals is specified in leading manufacturers’ maintenance brochures and warranties.   

When it comes to cleaning, restoration and inspection, the IICRC writes the books   As an ANSI-accredited Standards Developing Organization (SDO), the IICRC has led the way in establishing the main industry standards and reference guides for professional carpet cleaning, upholstery and fabric cleaning, water damage restoration and mold remediation.   Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied trades persons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.   These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

How often do you take inventory of your home?

1/19/2018 (Permalink)

How often do you take inventory of your home? 

We never know when disaster may strike your home or office. It is important to know what you have and what it is worth. 

You never want to wait for a disaster to strike to have to come up with an accurate inventory of the belongings in your home. 

You should have a detailed inventory of your contents and your home or office, and it should be kept current annually, or whenever you make a new purchase to your home. Some things you will want to have listed are: 

  • What it is
  • Where it was made (Brand)
  • What is its value
  • What condition it is in

Be sure to Keep this in a safe place, a copy with your home owners or renters insurance, as well as a digital copy that can be accessed in case something happens to your printed copy. 

You will want to have this documented in list form and supported with pictures.  You will also want to document your entire home. Pictures will be your best friend when trying to tell your adjuster what condition your belongings were in before the disaster struck. 

When should I get my Air Ducts cleaned? (HVAC Clean)

1/19/2018 (Permalink)

Cleaning When should I get my Air Ducts cleaned? (HVAC Clean) Here are 2 different types of ducts before and after cleaning!

Just like everything else in your home, your Air Ducts or your HVAC (Heating Ventilation Air Conditioning) System should be cleaned on a routine basis, though not quite as frequently as most other things in your home. 

The National Air Duct Cleaners Association (NADCA) recommends getting your air ducts cleaned every 3 to 5 years. 

However the frequency in which you may need to get your ducts cleaned relies on many different factors.

  • What part of the country you are in
  • Are there animals in the house
  • Do you smoke in the house
  • Residents with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in the homes’ HVAC system. 
  • and more...

You may also want to consider having an HVAC clean if any of the following has occurred, even if you are not due for cleaning your ducts for another few years. 

  • A water damage occurs
  • A smoke or fire damage occurs
  • Microbial Remediation
  • Home renovations
  • Prior to moving into a new home
  • and more...

If you have any additional questions, or would like to schedule to get your ducts cleaned, please call us today! We look we look forward to serving you. 

When your house is in disarray let SERVPRO save your day!!

1/19/2018 (Permalink)

Here at SERVPRO we offer a wide variety of services for when disaster strikes, however did you know that we also provide preventative services as well?

It is our goal to provide our customers with peace of mind during renovation.

Here is an example of containment that we placed throughout a home to lessen possible damages to the interior while the floors were being removed and replaced by general contractors. This process also minimizes the expense of post construction clean up. While the tile flooring was being replaced, the client wanted to be sure that the walls, cabinetry as well as the granite island were protected. We set containment (heavy plastic sheeting) on all the walls and cabinetry.

For extra protection we set ram board (a heavy-duty, temporary floor protection engineered for contractors) at the bottom of all of the walls and around all of the cabinets as well as a double layer around the granite island for extra protection we were successful in the protecting the interior as well as keeping the post construction clean up to a minimum once all of the renovations were completed.

24 Hour Emergency Water Damage Service

1/19/2018 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of Altamonte Springs/Longwood provides 24 hour fire and water damage restoration service in Altamonte Springs, Longwood and surrounding areas.

SERVPRO of Altamonte Springs/Longwood is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (407) 830-9899

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Altamonte Springs/Longwood has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Altamonte Springs/Longwood

SERVPRO of Altamonte Springs/Longwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 Meet our crew!

Fire safety is key in fire prevention!

7/12/2017 (Permalink)

Fire Damage Fire safety is key in fire prevention! Fire safety is key in fire prevention!

According to the NFPA (National Fire Protection Association) there are on average of between 350,000 and 400,000 fires every year in the U.S.that is an average of 39.9 – 45.6 fires every hour!  That is a lot of house fires every year! Unfortunately a majority of these fires could have been prevented.

The key to fire prevention is fire safety awareness! 

According to the NFPA the top 9 leading causes of house fires are as follows.

Cooking- 42% of all house fires are caused by cooking related incidents.  For instance, an oven or stove left unattended. Something most of us are guilty of, but should never do, is leaving something on the stove unattended.  Even if it’s only for a moment, disaster can strike in an instant.

Children playing with fire- It is really important to teach children about fire safety.  All too frequently a lighter and/or matches are left where children can reach them.  It is important to teach your children about fire safety and the reasons why they should never play with fire. Be sure to have this conversation not just one time but once a week just to be sure they don’t forget.

Smoking- People falling asleep while smoking may not seem like a big deal however smoking is the source of many house fires leading to almost 1,000 deaths a year.  Lit cigarettes accidentally dropped on a number of household items can quickly become large fires!  Please, if you smoke in your home (which we strongly recommend not doing), make sure you are awake enough to finish it or extinguish it!

Heating- Every winter we hear about a home catching fire due to a heating source. If you have a furnace, remember to have it serviced regularly.  A more common cause of heating related fires is small space heaters.  If you are using space heaters try to purchase ones that turn off automatically when bumped or flipped over.  Always keep space heaters on a flat surface with nothing around them i.e. curtains, chairs, clothes, ext. 

Electrical- One of the leading culprits is the over-use of extension cords.  Surprisingly, just because there is an open plug doesn’t mean you can plug just ANYTHING into it.  Extension cords can safely pull a certain amount of amps, so be sure to have the right equipment for the job! You can figure out what extension cord is right for you simply by reading the label.  If there is ever any doubt, you are probably much better off to hire an electrician to provide you with permanent wiring.  It is also very advisable to have an electrician perform an annual checkup on your home’s wiring.

Candles- Candles are a completely preventable fire.  They should never be left unattended when all too often they are.  If you leave the room the candle should leave with you or be blown out. Forgotten candles are very dangerous. It is important that you always remember to blow them out when leaving the house, always double check!  Getting into this ritual could save you and your loved ones lives and a lot of grief.

Dryers- Dryers are all too often forgotten!  It is imperative for us to remember to empty out our dryer vents and be certain that they are properly vented.  Remember to maintain your dryer by cleaning the vents to the outside once a year.

Flammables in the House – There are a lot of products left around the home that are highly flammable (especially if the garage is attached to the home).  Be careful of where you place any flammable materials (fuels, oils, etc.).  Don’t place them next to a possible source of a fire as they can rapidly turn a bad situation into a disaster.  The simplest rule is to keep them contained and away from the home to the greatest extent possible.

Christmas Trees- It seems like nothing really sets the holiday mood like a live Christmas tree (great smell and just exceptionally authentic).  However, if you don’t keep it well watered and still proceed to wrap it with electrical cords (I mean… Christmas lights of course).  If you let it get too dry it can quickly result in a fire so just check it frequently and leave the lights off if you are going to be away from home for a while. 

The fact of the matter is that most household fires are completely preventable.  Please be sure to exercise caution when it comes to your home.  Taking a few extra precautions can keep you and your loved ones safe!

If you have any questions please give us a call at (407)830-9899.

Can Air Purifiers Remove Household Mold Spores?

5/31/2017 (Permalink)

Mold is a common nuisance in many homes and properties. In the past few decades, people have been using air purifiers to get rid of mold allergens. But are all air purifiers efficient at removing mold from the air or can air purifiers get rid of mold in a home? Find out below:

What Are Mold Spores?

Mold is an essential part of nature and can be found almost everywhere. Mold spores are airborne microscopic particles that act as the “seeds” which mold needs in order to spread. While mold spores are also present in homes, the actual visible mold grows only when it has the right conditions. It requires a source of food (such as walls), moisture, and warm temperatures. Unfortunately, most homes meet those requirements, causing the potential for health risks. 

How Does Mold Affect Our Health?

Some people are more sensitive to mold exposure than others. The most affected individuals are those who are allergic to mold or suffer from asthma. You should minimize the mold in your home to avoid such health hazards.

What Do Air Purifiers Do?

There are several types of air purifiers, but those that are the most effective at removing mold spores from indoor air are high-efficiency particulate air (HEPA) air purifiers. HEPA filters capture 99.97% of 0.3 micron particles, including dust and other allergens, and an even higher percentage of larger particles. Since mold spores are usually about 1-20 microns, the HEPA filter is perfect for extracting mold spores from the air. However, air purifiers should not be used to treat the underlying mold problem.

What Air Purifiers Don’t Do

Although HEPA air purifiers can efficiently filter mold spores out of the air, you need to remove the mold first if you have a mold problem in your home. Air purifiers will remove mold spores, but can’t remove the mold growth which put the mold spores in the air. To get rid of a mold problem, it’s best to call a mold restoration company. These companies use specialized equipment and techniques to detect and remove mold growth, as well as to dry and restore affected surfaces.

The Bottom Line

If you’re allergic or sensitive to mold spores, air purifiers can be a great help. They can filter out mold spores and other allergens from the air. In addition, air purifiers can help prevent mold growth by stopping mold spores from spreading. However, air purifiers won’t kill the mold that’s already growing on surfaces. Remove the mold and fix the moisture problem to get rid of the mold infestation.

Call SERVPRO of Altamonte Springs/Longwood at 407-830-9899 with any questions and we will be happy to help. 

What Type of Equipment Will Be Used In My Home?

2/8/2017 (Permalink)

When a water damage occurs it is common to feel blindsided by the many steps involved in the mitigation process. The task of removing the water, drying out the home or business, then putting things back into place can seem a bit overwhelming. That’s where we can help. Our team of highly qualified technicians take great care in walking customers through the steps necessary to dry and repair their property.

There are many different types of equipment utilized in the drying and restoration process. Here is just a glimpse of what you can expect to see:

  • Air Mover and/or Axial Fan: Professional grade air movers and axial fans produce more air movement than a standard household fan. The higher volume of air being moved increases the rate of evaporation, helping to dry the structure as quickly as possible.

  • Dehumidifier: A dehumidifier removes water vapor from the air by condensing it out against refrigerated fins. The water is stored and then periodically purged from the machine by use of plastic tubing. The tubing will generally be run so that it dumps water down a drain, such as a bath tub or sink, or sometimes out a window or door. Professional dehumidifiers pull much more vapor from the air than a household dehumidifier. In this way they are generally more efficient.

  • Air Scrubber: An air scrubber might be used if your loss is a result of water classified as a catigory 2 or 3 loss; which means that it came from a contaminated source or through building materials. These machines remove airborne particulates by trapping them in HEPA filters. Air Scrubbers are also used in cases where a customer has a health condition that requires the air quality be monitored.

  • Specialty Drying Equipment: There are a variety of different tools available to our technicians for use in specialty circumstances. 

Many customers are concerned about the cost of their power bill when they see the amount of equipment needed to dry their property. This is an understandable concern. Your insurance adjuster can discuss how to handle this with you.

 

Did You Know There Are Different Categories of Water?

2/8/2017 (Permalink)

There are 3 different categories of water. 


Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade.


Examples of category 1 water are:



  • burst water pipes

  • failed supply lines on appliances

  • vertically falling rainwater (water that does not hit the ground before entering the structure)


Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.


Examples of category 2 water:



  • Washing Machine Over flow

  • Water from dishwasher

  • Used bath water


Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans.


Examples of category 3 water:



  • sewage

  • rising flood water from rivers and streams

  • ground surface water flowing horizontally into homes 


There are many different factors that could contribute to the category of water, it may not always be clear. If you have any questions be sure to always ask a qualified professional. SERVPRO of Altamonte Springs/Longwood would be happy to assist you with any questions you may have.

Why is Flood Water Dangerous?

2/8/2017 (Permalink)

Storm Damage Why is Flood Water Dangerous? It might look like fun to play in water but it is really dangerous! Be sure to stay out when ever possible!

Once flood waters set in you may be tempted to splash around and have a little fun in a seemingly hopeless situation. The water is here to stay a while so... why not? 

Whatever you do, stay out of the water! 

Flood water can be hazardous to your health even when properly vaccinated. 

Flood waters can contain runoff from fields, bacteria from almost everywhere, and contaminants such as toxic chemicals (like gasoline or oil) or wastes (from animals and humans).

That is why in areas of the world where there is flooding from tsunamis, etc., those villages generally have a large outbreak of cholera, dysentery, and other water borne diseases.

And I haven’t even mentioned snakes yet! No one should ever treat flood waters like a stroll through your swimming pool. They are a health hazard, and can cause acute illnesses, particularly in children. You should never let your children play in flood water.

Here are some of the top reasons to stay out of flood water:

  • Raw Sewage- Raw sewage is germ infested and could contain disease causing micro-organisms including but not limited to E Coli, Giardia, Cryptosporidium, Hepatitis A Cholera and more! Open cuts and wounds can become severely infected by contaminated water.
  •  Sharp and Dangerous Objects- Flood water picks up everything in its path and is generally murky and muddy. Sharp and dangerous objects pose potential risks as they are hidden from site and can puncture the skin.
  • Hidden Rocks, Ditches and Potholes-  Hidden rocks, ditches and potholes may cause you to lose your footing and fall.
  • Storm Drains, Storm Pipes and Manholes- During a flood, as water recedes, storm drains storm pipes and manholes become powerful suction devices that can sweep away a child even an adult in an instant!

Keep your family safe. When water is on the rise remind them that though it looks tempting to play in, that it is important to stay out of the water as much as possible.

If for any reason you have no choice but to come in contact with flood water be sure to wash everything as thoroughly as possible.