What our Customers say...


John was diligent!!  Ellis was efficient, professional, considerate and careful!!  Jazmyne (Jazz) was wonderful! Very Calming!

I had to arrange a big clean-up job from across the country. After some online and word-of-mouth research, I went with SERVPRO of Altamonte/Longwood. Linda (Manager) and Dan (Production Manager) were excellent to work with, very hard-working and trustworthy. They were both on the ball with returning calls, texts, and emails; giving estimates; explaining protocol and procedures; making realistic time estimates (e.g., no false promises) and keeping me and my family informed and taken care of at every step. Dan even went to the house prior to making an estimate to take photographs, and then he emailed them to me so I would have an idea of the extent of what needed to be done. On cleaning day, the crew arrived on time, stayed all day and did a fantastic job, cleaning and deodorizing, removing carpet and other items, and locking up. Dan was in touch with me afterwards to let me know how everything went and sent follow-up photos. I honestly could not recommend a company more highly, especially given the fact that I could not be present to oversee the job in person. Thanks, Linda and Dan, for helping us out and being so professional and super easy to work with. You're the best!

Franks team are always great to work with kudos to all his guys! 

We were hired by SERVPRO to do painting restoration to a job in Lake Mary. The Project Manager's expertise in scheduling and management made our job easier in spite of the home owner's emphasis on detail, workmanship and time management. I would highly recommend SERVPRO of Altamonte Springs/ Longwood to my friends and relatives for their restoration jobs.

Shaun and John are a great team! We're very pleased so far. Thank you!

AJ did a great job! He was very helpful and polite!

Jazmyne and her crew were very knowledgeable, prompt and efficient. Will use them again if ever the need arises.

Prompt, professional, efficient. Thank you.

Excellent team! There are many items that look as good as new! Thank you so much for all you have done!

First time something like thiss has happened to us (29 year olds) and Thomas and Shaun were very courteous and friendly wich is ALWAYS appreciated! =)

Shawn was very helpful throughout the entire job! Everyone was wonderful.

Both Shawn's were Great!

Shaun and his crew were excellent!

They provided excellent service and very informative on the entire process. Furthermore, I am satisfied the inspector suggested their services. Thank you

I wanted to say, kudos to all of your personnel. They are efficient, knowledgeable, courteous and experienced! We learned a lot about what goes on in a case like ours!

I was looking for water Restoration Company on the Internet. The first # I called was another Company. Their Lady had never heard of CHUBB Group Insurance - Fortunately, your team had- Thank you!

Jazmyne and Melanie were wonderful!! Jazmyne took the time to answer all of my questions and was especially patient with me and reassuring. They both did a wonderful/outstanding job of making me feel better and comfortable with the service and process!

Great company. Came home to a house that had been leaking for a week and full of mold. SERVPRO Altamonte not only cleaned the mold up they rebuilt my house better then before the flood.

The team was professional, efficient, and VERY courteous!

Wonderful, courteous, efficient, and did a bang up job! Great Job fellas, Thank you for everything!

Frank (Frost) & Staff: Thank you for your exceptional work!

Make sure (Frank Frost) trains your other managers on how to deal with people, he was available at every prospect of the job. (true professional).

Continue to provide the excellent service you did, and you will always have us a customer.

I have no recommendations for improvment! Frank Frost and his SERVPRO crew are exceptional! 

Called SERVPRO regarding a stain on the kitchen ceiling.  I immediately received a call from Dan , the mold specialist.  Dan took the time to discuss the history of the stain, requested pictures and reviewed, and provided his own assumptions based on the visuals for the next steps.  Dan did not push, and provided excellent customer service.  Thanks Dan!