What our Customers say...

Testimonials

Had a tree fall on my house from Hurricane Irma. SERVPRO came in and removed everything that needed to be removed and explained everything along the way. Hopefully I never need their services again, however, if I did I know who to call. 

Had sewage damage to my house after Hurricane Irma. SERVPRO came out and took care of our home. They were super helpful and delightful, even though they were personally affected by the Hurricane.  You guys are awesome!

When we had a flood at our home, SERVPRO came to the rescue. Tom was great. He was extremely efficient and very professional. He seemed to take ownership of the whole situation and make sure that everything was completed perfectly. I would recommend Tom and the folks at SERVPRO to anyone dealing with a water emergency.

Chris from SERVPRO came out to evaluate our bathroom shower and see if it would be a candidate for toxic mold remediation. Not only was he knowledgeable and professional but extremely honest and helpful. He gave us a lot of helpful tips and hints beyond what we called him out for. It's good to know that there are still companies out there that care about people and are trustworthy.

I had to arrange a big clean-up job from across the country. After some online and word-of-mouth research, I went with SERVPRO of Altamonte/Longwood. Linda (Manager) and Dan (Production Manager) were excellent to work with, very hard-working and trustworthy. They were both on the ball with returning calls, texts, and emails; giving estimates; explaining protocol and procedures; making realistic time estimates (e.g., no false promises) and keeping me and my family informed and taken care of at every step. Dan even went to the house prior to making an estimate to take photographs, and then he emailed them to me so I would have an idea of the extent of what needed to be done. On cleaning day, the crew arrived on time, stayed all day and did a fantastic job, cleaning and deodorizing, removing carpet and other items, and locking up. Dan was in touch with me afterwards to let me know how everything went and sent follow-up photos. I honestly could not recommend a company more highly, especially given the fact that I could not be present to oversee the job in person. Thanks, Linda and Dan, for helping us out and being so professional and super easy to work with. You're the best!

I had a great experience with SERVPRO. Linda was willing to spend the time to answer my questions over the phone before knowing if there was any work to do in my home. Chris was forthright, respectful, and put my mind at ease. He gave me some tips on how to prevent mold growth - very helpful! I never felt like anyone was trying to take advantage of me. A quick, painless & stress-free experience. I appreciate their assistance, attitude, and way of doing business. Thanks SERVPRO!

This is an EXCELLENT company! I had an extensive amount of water damage in my jeep as a result of a broken sprinkler head. This jeep is very sentimental to me ~ my brother, a US Marine killed in Beirut had a jeep and I purchased this in his honor a few months ago. I called them in a panic, after business hours, and their service tech, AJ, meet me immediately at their office. He was the most professional, compassionate tech to assist me. They took care of my jeep and went as far as checking on it over the Easter weekend more than once. They know their stuff! Excellent at water extraction and putting things back they way they were before the damage. Thank you SERVPRO Altamonte, AJ and complete staff!

John was diligent!!  Ellis was efficient, professional, considerate and careful!!  Jazmyne (Jazz) was wonderful! Very Calming!

I had to arrange a big clean-up job from across the country. After some online and word-of-mouth research, I went with SERVPRO of Altamonte/Longwood. Linda (Manager) and Dan (Production Manager) were excellent to work with, very hard-working and trustworthy. They were both on the ball with returning calls, texts, and emails; giving estimates; explaining protocol and procedures; making realistic time estimates (e.g., no false promises) and keeping me and my family informed and taken care of at every step. Dan even went to the house prior to making an estimate to take photographs, and then he emailed them to me so I would have an idea of the extent of what needed to be done. On cleaning day, the crew arrived on time, stayed all day and did a fantastic job, cleaning and deodorizing, removing carpet and other items, and locking up. Dan was in touch with me afterwards to let me know how everything went and sent follow-up photos. I honestly could not recommend a company more highly, especially given the fact that I could not be present to oversee the job in person. Thanks, Linda and Dan, for helping us out and being so professional and super easy to work with. You're the best!

Franks team are always great to work with kudos to all his guys! 

We were hired by SERVPRO to do painting restoration to a job in Lake Mary. The Project Manager's expertise in scheduling and management made our job easier in spite of the home owner's emphasis on detail, workmanship and time management. I would highly recommend SERVPRO of Altamonte Springs/ Longwood to my friends and relatives for their restoration jobs.

Shaun and John are a great team! We're very pleased so far. Thank you!

AJ did a great job! He was very helpful and polite!

Jazmyne and her crew were very knowledgeable, prompt and efficient. Will use them again if ever the need arises.

Prompt, professional, efficient. Thank you.

Excellent team! There are many items that look as good as new! Thank you so much for all you have done!

First time something like thiss has happened to us (29 year olds) and Thomas and Shaun were very courteous and friendly wich is ALWAYS appreciated! =)

Shawn was very helpful throughout the entire job! Everyone was wonderful.

Both Shawn's were Great!

Shaun and his crew were excellent!

They provided excellent service and very informative on the entire process. Furthermore, I am satisfied the inspector suggested their services. Thank you

I wanted to say, kudos to all of your personnel. They are efficient, knowledgeable, courteous and experienced! We learned a lot about what goes on in a case like ours!

I was looking for water Restoration Company on the Internet. The first # I called was another Company. Their Lady had never heard of CHUBB Group Insurance - Fortunately, your team had- Thank you!

Jazmyne and Melanie were wonderful!! Jazmyne took the time to answer all of my questions and was especially patient with me and reassuring. They both did a wonderful/outstanding job of making me feel better and comfortable with the service and process!

Great company. Came home to a house that had been leaking for a week and full of mold. SERVPRO Altamonte not only cleaned the mold up they rebuilt my house better then before the flood.

The team was professional, efficient, and VERY courteous!

Wonderful, courteous, efficient, and did a bang up job! Great Job fellas, Thank you for everything!

Frank (Frost) & Staff: Thank you for your exceptional work!

Make sure (Frank Frost) trains your other managers on how to deal with people, he was available at every prospect of the job. (true professional).

Continue to provide the excellent service you did, and you will always have us a customer.

I have no recommendations for improvment! Frank Frost and his SERVPRO crew are exceptional! 

Called SERVPRO regarding a stain on the kitchen ceiling.  I immediately received a call from Dan , the mold specialist.  Dan took the time to discuss the history of the stain, requested pictures and reviewed, and provided his own assumptions based on the visuals for the next steps.  Dan did not push, and provided excellent customer service.  Thanks Dan!