Recent Water Damage Posts

Did You Know There Are Different Categories of Water?

3/23/2018 (Permalink)

There are 3 different categories of water. 


Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade.


Examples of category 1 water are:


  • burst water pipes
  • failed supply lines on appliances
  • vertically falling rainwater (water that does not hit the ground before entering the structure)


Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.


Examples of category 2 water:


  • Washing Machine Over flow
  • Water from dishwasher
  • Used bath water


Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans.


Examples of category 3 water:


  • sewage
  • rising flood water from rivers and streams
  • ground surface water flowing horizontally into homes 


There are many different factors that could contribute to the category of water, it may not always be clear. If you have any questions be sure to always ask a qualified professional. SERVPRO of Altamonte Springs/Longwood would be happy to assist you with any questions you may have.

Our Highly Trained Restoration Specialists can restore your Altamonte Springs Home

3/21/2018 (Permalink)

SERVPRO of Altamonte Springs/Longwood is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Altamonte Springs/Longwood

SERVPRO of Altamonte Springs/Longwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What Type of Equipment Will Be Used In My Home?

3/9/2018 (Permalink)

When a water damage occurs it is common to feel blindsided by the many steps involved in the mitigation process. The task of removing the water, drying out the home or business, then putting things back into place can seem a bit overwhelming. That’s where we can help. Our team of highly qualified technicians take great care in walking customers through the steps necessary to dry and repair their property.

There are many different types of equipment utilized in the drying and restoration process. Here is just a glimpse of what you can expect to see:

  • Air Mover and/or Axial Fan: Professional grade air movers and axial fans produce more air movement than a standard household fan. The higher volume of air being moved increases the rate of evaporation, helping to dry the structure as quickly as possible.
  • Dehumidifier: A dehumidifier removes water vapor from the air by condensing it out against refrigerated fins. The water is stored and then periodically purged from the machine by use of plastic tubing. The tubing will generally be run so that it dumps water down a drain, such as a bath tub or sink, or sometimes out a window or door. Professional dehumidifiers pull much more vapor from the air than a household dehumidifier. In this way they are generally more efficient.
  • Air Scrubber: An air scrubber might be used if your loss is a result of water classified as a catigory 2 or 3 loss; which means that it came from a contaminated source or through building materials. These machines remove airborne particulates by trapping them in HEPA filters. Air Scrubbers are also used in cases where a customer has a health condition that requires the air quality be monitored.
  • Specialty Drying Equipment:There are a variety of different tools available to our technicians for use in specialty circumstances. 

Many customers are concerned about the cost of their power bill when they see the amount of equipment needed to dry their property. This is an understandable concern. Your insurance adjuster can discuss how to handle this with you.

24 Hour Emergency Water Damage Service

1/19/2018 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of Altamonte Springs/Longwood provides 24 hour fire and water damage restoration service in Altamonte Springs, Longwood and surrounding areas.

SERVPRO of Altamonte Springs/Longwood is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (407) 830-9899

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Altamonte Springs/Longwood has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Altamonte Springs/Longwood

SERVPRO of Altamonte Springs/Longwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 Meet our crew!