Recent Posts

Fire Safety for the Holidays!

11/30/2019 (Permalink)

Did you know that 1 in every 3 home Christmas tree fires are caused by electrical problems and that 1 in ever 34 Christmas tree fires result in death?

The NFPA and several fire departments in the D.C. area recommend the following safety tips:

  • Make sure string lights have no loose connections, cracked lamps or frayed cords.
  • Use only a single extension cord that can reach your home's outlet without being too long and being tangled.
  • Use UL-approved lights and cords.
  • Make sure lights are off when you go out and before you turn in for the night.
  • Make sure all outdoor light connectors are away from metal rain gutters and off the ground.
  • Never use candles to light or decorate a tree.
  • To lessen the chance of a fire hazard, purchase a freshly cut tree.
  • Make sure to keep your tree at least three feet away from any heat source.
  • Water the tree every day and remove it from your home after Christmas or once it becomes dry.
  • Don't burn Christmas tree branches or wrapping paper in your fireplace.
  • Keep candles at least 12 inches away from anything that could burn.

If you have any questions on further safety tips, please contact your local fire department.

What Kind of Equipment will be Placed in my Home?

9/20/2019 (Permalink)

When a water damage occurs, it is common to feel blindsided by the many steps involved in the mitigation process. The task of removing the water, drying out the home or business, then putting things back into place can seem a bit overwhelming. That’s where we can help. Our team of highly qualified technicians take great care in walking customers through the steps necessary to dry and repair their property.

There are many different types of equipment utilized in the drying and restoration process. Here is just a glimpse of what you can expect to see:

  • Air Mover and/or Axial Fan: Professional grade air movers and axial fans produce more air movement than a standard household fan. The higher volume of air being moved increases the rate of evaporation, helping to dry the structure as quickly as possible.
  • Dehumidifier: A dehumidifier removes water vapor from the air by condensing it out against refrigerated fins. The water is stored and then periodically purged from the machine by use of plastic tubing. The tubing will generally be run so that it dumps water down a drain, such as a bathtub or sink, or sometimes out a window or door. Professional dehumidifiers pull much more vapor from the air than a household dehumidifier. In this way they are generally more efficient.
  • Air Scrubber: An air scrubber might be used if your loss is a result of water classified as a category 2 or 3 loss; which means that it came from a contaminated source or through building materials. These machines remove airborne particulates by trapping them in HEPA filters. Air Scrubbers are also used in cases where a customer has a health condition that requires the air quality be monitored.
  • Specialty Drying Equipment: There are a variety of different tools available to our technicians for use in specialty circumstances. 

Many customers are concerned about the cost of their power bill when they see the amount of equipment needed to dry their property. This is an understandable concern. Your insurance adjuster can discuss how to handle this with you.

How often do you take inventory of your home?

9/12/2019 (Permalink)

Tips for Handling a Flood-Damaged Home

We never know when disaster may strike your home or office. It is important to know what you have and what it is worth. 

You never want to wait for a disaster to strike to have to come up with an accurate inventory of the belongings in your home. 

You should have a detailed inventory of your contents and your home or office, and it should be kept current annually, or whenever you make a new purchase to your home. Some things you will want to have listed are: 

  • What it is
  • Where it was made (Brand)
  • What is its value
  • What condition it is in

Be sure to keep this in a safe place, a copy with your homeowners or renters insurance, as well as a digital copy that can be accessed in case something happens to your printed copy. 

You will want to have this documented in list form and supported with pictures.  You will also want to document your entire home. Pictures will be your best friend when trying to tell your adjuster what condition your belongings were in before the disaster struck. 

Tips for Handling a Flood Damaged Home

9/12/2019 (Permalink)

Floods due to natural disasters such as storms, hurricanes or tornadoes are any property owner’s worst nightmare.  The floodwaters can wreak havoc on your Altamonte Springs property and leave it in a miserable state.  Apart from the structural damage, floodwaters can cause secondary damage if the restoration is not started promptly.

Thankfully, here at SERVPRO, we have a team of experts who can help you restore your Altamonte Springs home after a flood.  Although you cannot be fully prepared for any natural disaster, you can have a plan in place. Here are a few things that you should do, if a natural disaster causes flooding in your home. 

Ensure your safety

Your and your family’s safety is the single most important thing during and after a natural disaster.

Always try to stay out of standing water.  You never know what bacteria or obstacles are under the water. So stay out of the water as much as possible.

Make sure that you are safe and dry and do not try to do anything that puts you at risk of injury or bodily harm.  Safety comes first; everything else can wait. 

Contact professionals as soon as possible

Seeking professional help is the next most important thing to do after a flood. Make sure that you have the contact number of SERVPRO handy and contact our expert disaster management team as soon as you can.  The best way to limit the extent of damage and ensure restoration is swift action.

As soon as you call us, we will dispatch a team of experts to access the situation and develop a restoration plan.  The priority is to get the water out of the property once the water has receded.

Call your insurance company

Take many pictures of your flooded home, if you can, and contact your insurance company.  You can ask your insurance adjuster about the things that are covered under your policy. SERVPRO technicians can help you with documentation and protocol.

Call SERVPRO of Altamonte Springs/Longwood at (407) 830-9899 to talk to one of our technicians to discuss your situation. We are here to help you get back in your home as soon as possible.

IICRC Certified Firm

9/11/2019 (Permalink)

SERVPRO of Altamonte Springs/Longwood is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up to date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Altamonte Springs/Longwood

SERVPRO of Altamonte Springs/Longwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold is a Four-Letter Word!

9/11/2019 (Permalink)

Mold is a four-letter word… the very mention of mold stirs negative feelings.  Yet mold is a necessary part of life.  Bread makers, and people who make wine, beer and cheese also rely of mold and yeasts, all part of the fungi kingdom.  Molds are part of our eco system.  Saying mold is bad is not a realistic statement.  Tens of thousands of different molds have been identified and studied.  Only a few produce negative effects on people.  Tell a baker, wine maker, brewer or cheese maker that molds and yeasts are bad, and your will get a funny look.

What gives mold a bad reputation?

There are molds that are able to produce tiny spores that become airborne and these spores can pass through our respiratory system and into the Alveoli sacks in our lungs and cause toxins to enter our blood stream.  Infants, seniors and anyone with a compromised immune system are susceptible.  These molds are called, “toxic black mold.”

The problem is that a majority of molds are black in color. Mold could come in just about every color including white, yellow, green and pink; however black is the most common color.  People hear about “black toxic mold” and then equate the black mold that they see on a window frame as being this potentially harmful variety of “toxic mold”.  There are contractors who make a living playing off of the public’s fear and lack of knowledge about mold.  They charge big fees to remove mold of any variety, harmful or not.

For realistic information about mold, one of the best sources to learn about mold is to visit the Environmental Protection Agency (EPA) website using mold as a search phrase.  You will get easy to understand information about mold.  Another thing to do is to give us a call. SERVPRO of Altamonte Springs/Longwood (407) 830-9899.

When should I get my Air Ducts Cleaned? (HVAC Clean)

9/5/2019 (Permalink)

two air ducts before and after One side clean one side dirty. Here is the difference that a duct cleaning can make in your air ducts.

Just like everything else in your home, your Air Ducts or your HVAC (Heating Ventilation Air Conditioning) System should be cleaned on a routine basis, though not quite as frequently as most other things in your home. 

The National Air Duct Cleaners Association (NADCA) recommends getting your air ducts cleaned every 3 to 5 years. 

However, the frequency in which you may need to get your ducts cleaned relies on many different factors:

  • What part of the country do you live
  • Are there animals in the house
  • Do you smoke in the house
  • Residents with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in the homes’ HVAC system. 
  • and more...

You may also want to consider having an HVAC clean if any of the following has occurred, even if you are not due for cleaning your ducts for another few years. 

  • A water damage occurs
  • A smoke or fire damage occurs
  • Microbial Remediation
  • Home renovations
  • Prior to moving into a new home
  • and more...

If you have any additional questions or would like to schedule to get your ducts cleaned, please call us today! We look forward to serving you. 

Did you know there are different categories of water?

9/5/2019 (Permalink)

There are 3 different categories of water. 

Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade.

Examples of category 1 water are:

  • burst water pipes
  • failed supply lines on appliances
  • vertically falling rainwater (water that does not hit the ground before entering the structure)

Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.

Examples of category 2 water:

  • Washing Machine Overflow
  • Water from dishwasher
  • Used bathwater

Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans.

Examples of category 3 water:

  • sewage
  • rising floodwater from rivers and streams
  • ground surface water flowing horizontally into homes 

There are many different factors that could contribute to the category of water, it may not always be clear. If you have any questions be sure to always ask a qualified professional. SERVPRO of Altamonte Springs/Longwood would be happy to assist you with any questions you may have.

Hurricane Season is upon us, are you ready?

8/28/2019 (Permalink)

Did you know that 40% of the hurricanes that occur in the United States hit Florida? Being prepared is an essential part of keeping you and your family safe this Hurricane season.

 Here are some simple ways to ensure you are ready.

  • Have an Emergency Kit
  • Where is your closest shelter (keep in mind there           are different kinds of shelters, ones for special needs, animals or both)
  • Know what the evacuation routes are for you community
  • Communicate with your family. Have an established plan of what to do, when to do it, whom to contact and where to go if you are separated should an emergency occur.
  • Know your surroundings (are you in a flood-zone?)
  • Keep debris out of your yard
  • Be sure trees and shrubs around your home are well trimmed so they are more wind resistant.
  • Reinforce your garage doors; if wind enters a garage it can cause dangerous and expensive structural damage.
  • Install a generator for emergencies.

What your Emergency Kit should include-

  • Flashlights & extra bulbs
  • Battery-operated or crank radio
  • Battery-operated lanterns
  • Batteries (in different sizes!!)
  • Matches in a water tight container
  • First aid kit and paper masks
  • Duct tape
  • Garbage bags
  • Medication (Aspirin, Ibuprofen, children’s/infant medication, and plenty of your Prescriptions)
  • Sun screen
  • Manual can opener

You should also have plenty of food and water (no perishables) in case the electricity goes out. You should have at minimum 3-7 days’ worth.

  • Bottled water (1 gallon per person, per day)
  • Juice
  • Canned goods and boxed goods
  • Pet food (if you have an animal that can be micro chipped it is recommended that you do so in case you get separated)

Everyone’s needs are different. Please keep in mind that the lists above are a general recommendation of what you may need. Be sure to write a list that focuses on your family’s specific needs.

If you have any further questions you can contact SERVPRO of Altamonte Springs/Lonwood at 407-830-9899 and we will be happy to assist you.

24 Hour Emergency Service Response!

8/28/2019 (Permalink)

Water pooling on top of buckling hardwood floors SERVPRO of Altamonte Springs/Longwood provides 24 hour fire and water damage restoration service in Altamonte Springs, Longwood and surrounding areas.

SERVPRO of Altamonte Springs/Longwood is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (407) 830-9899

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Altamonte Springs/Longwood has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Altamonte Springs/Longwood

SERVPRO of Altamonte Springs/Longwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 Meet our crew!